Privacy Policy

North Weald Flight Training Ltd (NWFT) is committed to protecting your personal information and will keep the information you entrust safely and securely.

We may collect information from you to monitor visitor patterns and use of this web site in order to help us improve our site. We will never sell or share your personal information with third parties unless it is to fulfil a function that you have specifically consented to.

What type of information is collected from you?

The personal information we collect might include your name, address, email address and IP address. If you make a purchase online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors (Stripe or Booking Hound), who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

We may use your information to:

  • process orders that you have submitted;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about promotion of our company’s goods and services (where opted in specifically)

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity.

We may collect information about you indirectly by logging your access to our websites and by the use of cookies.

By registering for an online service, buying products online or submitting your details for other purposes, e.g.: providing feedback or registering for a newsletter, you consent to the collection and processing of your personal data as described above.

We may employ other companies to perform functions on our behalf, including fulfilling orders, sending e-mails and postal mail, and analysing data. If used, we will ensure that these companies only use such information under our direction to perform these functions, and that they have adequate procedures in place to deal with your data securely.

If we transfer your data to these companies we will ensure that they process your data in accordance with this privacy policy and the Data Protection Act.

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data: –

  • the right to request a copy of your personal data which NWFT holds about you;
  • the right to request that NWFT corrects any personal data if it is found to be inaccurate or out of date;
  • the right to request your personal data is erased where it is no longer necessary for NWFT to retain such data;
  • the right to withdraw your consent to the processing at any time;
  • the right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • the right to lodge a complaint with the Information Commissioner’s Office.

Cookie policy

A cookie is a small data file which is transferred to the cookie file of your web browser. Each browser saves its own cookies so if you visit our website on a Chrome browser and search for a journey and then later visit our site on the same computer but on a Firefox browser, this journey won’t be remembered. If you go back to the Chrome browser, your recent searches will be remembered and displayed to you.

Cookies are harmless text files. They can’t look into your computer or read any personal information or other material on your hard drive. Cookies can’t carry viruses or install anything harmful on your computer

By using this website, you are agreeing to our use of cookies, however you can adjust your browser (e.g Internet Explorer, Google Chrome, Mozilla Firefox) settings and control the creation and storage of cookies on your hard drive. The “Help” section in your browser should provide you with the necessary information to do this.

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. You can learn more about cookies here.

What categories of cookies may be used?

The cookies that may be used on this website fall into the four categories described below. These descriptions can help you determine if and how you would like to interact with our websites and other online services.

STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to navigate this website and use certain features. Without these strictly necessary cookies, the online services you have asked for, like shopping baskets or producing your bill at checkout, cannot be provided.

PERFORMANCE COOKIES
We (or service providers operating on our behalf) may place our performance cookies on your device. The information collected using our performance cookies is used by us or for our benefit, to improve our website experience or for other statistics gathering purposes.

Our performance cookies are used to generate aggregated, anonymous information about how you and other users use this website and its features. For instance, our performance cookies collect information about which pages on this website you visit most often, if you open or read the communications we send, which advertisements you view or interact with on this website or other websites on which our advertisements appear, and if you receive any error messages. The information collected may be used to improve users’ online experience generally, to collate statistics, or customise your online experience by showing you content we think you will like. Our performance cookies don’t collect information that identifies you personally; however, if you have a registration account with us, the information collected by us using our performance cookies may be associated with your registration account.

You can delete or manage performance cookies as instructed in the last section of this Cookies Policy.

FUNCTIONALITY COOKIES
We (or service providers operating on our behalf) may place our functionality cookies on your device. We do not share information collected using our functionality cookies with our advertisers or other third parties.

Our functionality cookies are used to remember choices you make (such as language preference, country location, or other online settings) and provide the personalised or enhanced features that you select. Our functionality cookies can be used to provide online services to you, or to prevent online services from being offered to you if you previously indicated you did not want to receive such services. We do not collect information on your browsing behaviour on websites which we do not operate.

In some cases, we may allow an advertiser or other third party to provide you with content and other online experiences on this website or online service. In these cases, the third-party may place their functionality cookies on your device and use their functionality cookies in the same way we use our functionality cookies, to provide you personalised or enhanced features in connection with the third-party content or experience.

If you delete these functionality cookies, any preferences or settings you selected will not be retained for later visits.

GOOGLE & FACEBOOK COOKIES

This website uses Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the NWFT website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies.

You can opt-out of remarketing by visiting the links below:

For Google: https://support.google.com/ads/answer/2662922?hl=en

For Facebook:  https://www.facebook.com/ads/website_custom_audiences/

Our registered address is:

North Weald Flight Training Limited
Apron 2
North Weald Airfield
Essex
CM16 6HR

 

Members can contact the Information Commissioner’s Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.

Last Edited in April 2020
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